Our phones are open 8.30am-6.30pm over Easter weekend for urgent needs only. Contact 111 for Coronavirus issues. Our Dispensary will be open for collections Friday 9.00am-1.00pm and Saturday 9.00am-12.00pm.
WITH IMMEDIATE EFFECT - ALL APPOINTMENTS ARE BEING TRIAGED (a Clinician will call patient back) BEFORE AN APPOINTMENT AT THE SURGERY IS ARRANGED. PLEASE CALL THE SURGERY IF YOU FEEL YOU NEED TO SEE A CLINICIAN - WE WILL ONLY BRING DOWN PATIENTS THAT CAN'T BE DEALT WITH OVER THE PHONE.
THEREFORE PLEASE CALL THE SURGERY AT 8.30AM TO BE PUT ON THE TRIAGE LIST - DO NOT COME DOWN AT 8AM.
In order to prioritize our vulnerable patients, if you have not ordered an inhaler in the last 12months, please do not request one from the dispensary - this is due to a national shortage.
COVID-19 & Your Medicines - Please Help Us to Help You
CHANGES TO DISPENSARY OPENING HOURS
FROM 24TH MARCH 2020
DISPENSARY WILL BE OPEN AS FOLLOWS:
Monday to Friday 8.30am - 1.00pm & 4.00pm to 6.30pm
Saturday 9.00am - 12.00pm
Please refrain from making telephone calls into the Dispensary - unless it's an urgent matter. Please do not ring reception for Dispensary Queries.
Welcome to Botesdale Health Centre
The aim of our committed team is to provide the very highest quality medical care to our patients in a friendly, courteous and professional manner. We aim to achieve this through continual development in training and education both individually and as a team.
The Practice is led by our four Partners: Dr Donald, Dr Bate, Dr Fennelow & Dr Chapman
We currently have members of our team off work as a result of being unwell or self-isolating – this clearly affects our ability to maintain our service. Please be patient with staff who are doing their very best.
We are receiving very large numbers of requests for medication – much more than we would normally expect. Many of the requests are a long way ahead of when they are due. Please DO NOT order medication too soon as there requests will not be processed.
If you have been allocated a time for a face to face appointment please do not arrive too early for the appointment – you will either have to wait in your car or outside the building. We do not want the waiting room full of patients as it places patients and staff at risk. Some patients coming to the surgery will have underlying health conditions that place them at high risk and we do not want them to have to share a waiting room with other, potentially infectious, patients.
If you have symptoms of Coronavirus (COVID 19) – please stay at home and manage your illness there. If you are getting worse you should contact 111 – DO NOT COME TO THE SURGERY
Thank you again
Partners of Botesdale Health Centre
INFORMATION FOR BOTESDALE PATIENTS IN RELATION TO COVID-19
INFORMATION FOR WALSHAM PATIENTS IN RELATION TO COVID-19
Sick Note - MED 3 COVID Certificate - Click Here
or visit https://111.nhs.uk/isolation-note/
For patients who are self-isolating and need help with obtaining food provisions or medication collection. This is the Suffolk volunteers assistance line number:
0800 876 6926
Please be aware that the Health Visitor open clinics will not be here on Fridays for the foreseeable future.
If you need to make an appointment to see a Health Visitor please contact their hub number on:
0345 607 8866
Or visit their website at:
The NHS in Suffolk and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
If you have a new cough and/or high temperature - Do not go to a GP surgery, community pharmacy or hospital. Self isolate yourself and your family for 14 days. However is you also have shortness of breath (even if it's mild) visit NHS 111 online or call 111.
Further information is available on nhs.uk.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.
As a reminder to patients - with effect from Monday 13th January 2020, we will no longer be accepting repeat prescription orders over the telephone.
See the Friends of BHC page for the The Patient Participation Groups Survey Report
Patient Access - Online Management of Appointments, Ordering of Prescriptions & Viewing of Medical Record - Please click here to access your account.
To enable the use of the Patient Access online services for the first time, you will need to complete a form which can be download here. Please then bring this to Reception with ID for use to enable you access.